Service Pack

There’s a saying dating back to the early MS-DOS days: “Wait for the point release.” The implication was that the x.0 version of any new MS-DOS was sure to have problems (if you were around at the time, 2.0 and 3.0 certainly had some issues), and you should wait for the inevitable x.1 update before upgrading. That attitude later changed to “wait for the first Service Pack” when we moved to Windows 95 and NT, and while there have been occasions where things more or less worked as expected, there are still many users—and even more businesses—who hold off on upgrading to a new Microsoft OS until it’s been out in the wild for a while. (And yes, this same attitude is frequently applied...